SpinRise Privacy Policy

Every time you visit spinrise.si, use the SpinRise app, or place a bet, you leave a small digital footprint. We collect only what’s necessary:
– to verify that you are over 18,
– to comply with the laws of the Republic of Slovenia,
– to enable secure payments,
– to prevent fraud,
– to ensure games run smoothly,
– and to suggest promotions that truly match your interests.

Without this information, SpinRise simply couldn’t function.

Data We Collect – Clear and Transparent

Identity and Verification:
Name, surname, date of birth, gender, nationality, marital status, copies of ID or passport, selfies, and recent utility bills.

Contact Information:
Residential address, billing address, email address, and phone number.

Payment History:
Bank card or crypto wallet numbers, all deposits, withdrawals, bets, winnings, losses, and received bonuses.

Technical and Session Data:
IP address, device and browser type, operating system, time zone, login times, pages visited, opened games, and session duration.

Profile and Preferences:
Username, selected language, responsible gaming limits, loyalty status, feedback, and notification preferences (SMS, email, push messages).

How SpinRise Uses Your Data

Behind the scenes, your data works like technical equipment — essential for operation, but never the main show. We:

• Maintain secure servers 24/7

• Process payments through regulated EU channels

• Verify identity (KYC)

• Share technical data with game developers to ensure fair play

• Cooperate with auditors and Slovenian legal authorities

• Send promotional offers only with your consent

External partners see only what’s strictly necessary. They sign binding contracts and are forbidden from using your data for any other purpose.

Your Rights and Control

You’re in control. At any time, you can send a request to:

• Obtain a copy of your personal data

• Correct inaccuracies

• Delete data no longer required

• Pause processing during a dispute

• Object to certain types of processing

• Request data portability to another provider

Most requests are free of charge. We respond within 30 days after verifying your identity.

Data Security

Your data is protected like a fortress — multilayer firewalls, TLS and AES encryption, multi-factor authentication, continuous monitoring, and regular security testing.
Only authorized personnel have access, and every access is logged.
In the event of a breach, we will notify you immediately and contact the Information Commissioner of the Republic of Slovenia.

Data Retention Period

Your personal data is stored for as long as your SpinRise account is active, and for five years after closure, in line with EU anti–money laundering regulations.
If legal proceedings are in progress, this period may be extended. Afterward, the data is either destroyed or anonymized.
Anonymous statistics are retained to improve our services.

When You Click Away

If you click on an ad or external link and leave spinrise.si, the privacy policy of that third party applies.
We recommend reading it carefully — SpinRise cannot guarantee the security of your data outside our network.

Contact

SpinRise is operated by SpinRise Entertainment d.o.o., registered and licensed in Slovenia.
For questions, comments, or feedback, contact our Data Protection Officer (DPO) at the provided address.
Most issues are resolved internally. If not, you may contact the Information Commissioner of the Republic of Slovenia.

Policy Updates

Technology evolves, laws change, and SpinRise continues to add new features.
When we make significant updates to this Privacy Policy, we’ll notify you via an on-site banner or email.
Please ensure your contact details are up to date so you don’t miss important updates — whether about policy changes or payouts.